Returns Policy
This is an English translation provided for convenience. In case of any discrepancy, the Spanish version prevails.
Owner Information
At Tapi NFC we have a 30-day returns policy: you have 30 days from the date you receive the item to request a return. Without prejudice to the foregoing, if you make your purchase within the European Union, you also have the statutory 14-day right of withdrawal. The conditions are set out below.
1. Conditions for accepting a return
The item must be in the same condition in which you received it: unused, with its tags and in its original packaging. You will also need the receipt or proof of purchase.
Items sent back without first requesting the return through our official contact channel will not be accepted.
2. How to request a return
To start a return, please contact us stating your order or purchase number and the reason. You can do so by email or telephone:
If the return is accepted, we will send you a return shipping label together with instructions on how and where to send the package.
3. Damage and issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can assess the issue and put it right.
4. Exceptions / non-returnable items
Certain types of items cannot be returned:
- Perishable goods (food, flowers, plants, etc.).
- Made-to-measure products (special orders or personalised items).
- Personal care items (beauty products, etc.).
- Hazardous materials, flammable liquids or gases.
We also do not accept returns of sale items or gift cards. Digital services or digital content already supplied with your consent may be excluded from the right of return in accordance with the applicable legislation. If you have any questions about a specific item, please contact us.
5. Exchanges
The quickest way to get the item you want is to return the one you have and, once the return has been accepted, make a separate purchase of the new item.
6. 14-day cooling-off period (European Union)
Without prejudice to our 30-day policy, if the goods are shipped within the European Union you are entitled to cancel or return your order within 14 days, for any reason and without having to give a justification, in accordance with consumer protection legislation. The item must be in the same condition in which you received it (unused, with its tags and original packaging) and you must keep the receipt or proof of purchase.
7. Refunds
We will let you know once we have received and inspected your return and will tell you whether or not the refund has been approved. If it is approved, you will automatically be refunded to your original payment method within 10 business days.
Your bank or card issuer may take some time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@tapinfc.com or on 611 84 03 46.
8. Complaints
If you are not satisfied with the outcome of your request, you may turn to the relevant consumer or mediation services. In Spain you may contact the consumer affairs office (Oficina de Consum) of your autonomous community or use the European Union's online dispute resolution (ODR) platforms.
9. Amendments
Tapi NFC reserves the right to update this Returns Policy to adapt it to changes in legislation or in commercial policy. The version in force will always be available on the Website.